Rx to Px — Part I : Has the Age of Customer Experience Arrived in Healthcare?
Much has been written about how we moved from the Age of Information to the Age of Experience. Customer Experience (CX) was deemed the winning strategy for this era, with many technology-enabled businesses winning customers over with digitized experiences (DX). Underlying that view is the secular trend to improving User Experience (UX) — popularized by the world …
Rx to Px — Part I : Has the Age of Customer Experience Arrived in Healthcare? Read More »
