Hari Harikrishnan

In our current turmoil-driven world of health, in the so-called Age of Experience, will an Experience-First approach to healthcare give us better health outcomes? Reimagining our health encounters This is the finale of this series on Patient eXperience — series on moving from “Rx to Px” (prescription to experience). Part I of this series on “Rx to …

Rx to Px — Series Finale: Will an Experience-First Approach Lead to Better Outcomes? Read More »

Rx to Px: Changing our medicine cabinet experience In part I of this series on “Rx to Px” (Prescription to Patient eXperience), I discussed how telemedicine and remote care delivery is transforming our day-to-day experience at doctors’ offices. In part II of “Rx to Px” (Going Beyond the Surgery for Better Outcomes) we looked at …

Rx to Px — Part III: Reimagining Our Medicine Cabinet Experience Read More »

Going Beyond Surgeries for Better Outcomes In part I of this series on “Rx to Px” (Prescription to Patient eXperience), I discussed how telemedicine and remote care delivery is transforming our day-to-day experience at doctors’ offices. In this article, let’s examine patient experience from surgical procedure to recovery — on how our health system can go beyond surgery, …

Rx to Px — Part II: Going Beyond the Surgery for Better Outcomes Read More »

Much has been written about how we moved from the Age of Information to the Age of Experience. Customer Experience (CX) was deemed the winning strategy for this era, with many technology-enabled businesses winning customers over with digitized experiences (DX). Underlying that view is the secular trend to improving User Experience (UX) — popularized by the world …

Rx to Px — Part I : Has the Age of Customer Experience Arrived in Healthcare? Read More »

TiVo Health — OnDemand and Asynchronous 20 years ago TiVo turned the television industry on its head. Appointment TV was shaken to the core when we were empowered to time-shift our favorite shows. Rather than rushing to see our primetime favorite and sitting rooted for an hour or more, we could watch at our own time, blithely …

Time-Shifted Care — TiVo Moment for Healthcare Read More »

How Amazon could redraw the 21st century healthcare landscape — from selling cures to delivering care. Amazon: Apothecary and Beyond We have heard the rumblings. Amazon is coming! Not coming to a grocery store near you or to your door with fresh produce, but coming to the healthcare industry. Sightings are reported daily in the form of pharmacy …

Amazon and the Art of the Apothecary Read More »